About MMPJ
PT Mestika Makmur Persada Jaya (MMPJ), established in 2015 and based in Medan, North Sumatra, is committed to providing high-quality stationery products that meet the needs of schools and offices. The company specializes in art supplies, filing solutions, and general school and office stationery, with the goal of delivering optimal service to its customers. MMPJ continuously innovates and evolves to become a trusted solution for stationery needs in Indonesia.
Over seven years of operation, MMPJ has built a reputation as a distributor of top-quality stationery products featuring renowned brands such as Bantex, Lyra, Giotto, and Deli. With a focus on product quality and customer satisfaction, MMPJ strives to offer superior products that support educational and professional activities, as well as various creative and administrative needs.
COUNTRY
Indonesia
INDUSTRY
Office Supplies
YEAR
2021
28%
reduced CS workload
72%
cost saved for catalogue
Services We Provide
IT Consultation
UI/UX Design
Web Development
Mobile Application Development
The Challenges
Our client encounters significant challenges in their current operations. One of the primary issues is the manual distribution of their product catalogs in PDF format through online channels like WhatsApp and Email or delivering physical product catalogs to their customer. This method is labor-intensive and inefficient, often leading to delays in delivering essential product information to their customers and buyers. The absence of a more streamlined, digital solution means their customers must wait for these manual distributions, which can hinder quick access to necessary information and affect overall customer satisfaction. Furthermore, the lack of a comprehensive online presence limits the distributor's ability to reach a wider audience and fully capitalize on digital marketing opportunities.
Another major challenge for our client is the management of orders. Currently, orders are frequently placed through WhatsApp or by phone call, resulting in a lack of standardization and causing confusion. This approach complicates the tracking of order histories, leading to disorganization and inefficiencies in order management. Without a centralized system, managing and fulfilling orders becomes cumbersome, impacting both the distributor's operational efficiency and their customers' experiences.
”We're so frustrated with our current process, MANUALLY sending our product catalogs in PDF format through WhatsApp and Email is incredibly time-consuming and inefficient. Managing orders via WhatsApp is a nightmare; it's chaotic, and without a proper system, everything is a mess.
~ The Client, 2021
Pain points of the client:
Manual distribution of product catalogs to clients, both digitally and physically.
Challenges in managing incoming orders from clients.
Lack of a professional online presence.
Partnership Goals
Our partnership aims to strengthen their online market presence and operational efficiency. By leveraging digital innovations, we aspire to enhance their customer engagement, streamline business operations, and foster sustainable growth in the competitive industry.
Team Composition
<1>
Software Engineer
<1>
Designer
